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  Title Copies
Poor-Quality Cost: Implementing, Understanding, and Using the Cost of Poor Quality (Quality and Reliability) 
Edition: Book 11 
Year: 1987 
ISBN: 0824777433 
ISBN 13: 9780824777432 
 1 
Serve Right. Everyone's Straight-Talk Guide to Customer Service Success 
Edition: First 
Year: 2009 
ISBN: 1885228902 
ISBN 13: 9781885228901 
 3 
Shortcuts to Creating & Maintaining Organized Files & Records (60-Minute Training Series) 
Year: 1998 
ISBN 13: 9781558522305 
 1 
Start Right... Stay Right 
Edition: 1 
Year: 2004 
ISBN: 1885228597 
ISBN 13: 9781885228598 
 1 
Sticking to It: The Art of Adherence 
Year: 2003 
ISBN: 0971942455 
ISBN 13: 9780971942455 
 1 
Walk The Talk...And Get The Results You Want 
Edition: 1 
Year: 2003 
ISBN: 1885228511 
ISBN 13: 9781885228512 
 1 
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